THIS AGENCY MANAGER OUGHT TO BE FIRED!
Each time the agent comes to him for help in her sales, he will say to her:
"I am just your facilitator. My job is to approve cases. Your job is to close cases. Not mine."
And so for two years, this poor agent quietly struggles.
She is far from hitting her goals and now even suffers from low self esteem.
If you were on the zoom call with me earlier, you would see how defeated she looked
"Eric, maybe I should just quit."
If you were me, what advice would you give her?